I collaborated closely with cross-functional teams to create user-centric digital solutions that align with business objectives and improve the customer experience.
Client
MetLife Chile
Role
UX UI Designer
Year
2022-2025
Context
MetLife is a global insurance and financial services company that offers solutions to help individuals and businesses face life's uncertainties. The application was designed to simplify the reimbursement process for users.
Solution
Together with the design team, we developed new navigation flows, always keeping the user at the centre and backing our decisions through research. New components were incorporated into the design system and carefully documented, ensuring full alignment with MetLife's global guidelines (design.metlife.com). Each time new flows were proposed, we conducted user testing to obtain key insights into their behaviour. Thanks to these improvements, app downloads increased significantly, making it the most used insurance application in Chile.
I worked on the design of new screens and the definition of navigation flows, balancing business requirements with user needs to ensure a smooth and intuitive experience.
I collaborated on the maintenance and ongoing development of MetLife's design system, working in Figma to ensure visual consistency and alignment with global brand standards. My responsibilities included creating and documenting new UI components and patterns, managing design tokens (colours, typography, spacing, etc.), and ensuring scalability across platforms. I also worked closely with developers to maintain coherence between design and code, improving collaboration and accelerating the product development lifecycle. This contributed to a more efficient design workflow and a consistent user experience throughout the application.
I created an interactive prototype in Figma and integrated it with Maze to conduct user testing on the newly designed homepage. The goal was to evaluate how real users interacted with the design update and navigation. The prototype allowed us to gather valuable quantitative and qualitative insights, which were then analysed alongside the design and product teams. Based on these findings, we made informed design adjustments before delivering the final version to the development team, ensuring a more effective and user-validated implementation.
